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I am potentially in dispute with a Utility firm well known for sending out incorrect bills.
I have recently let a property with the signed tenancy beginning on October 1st 2016. The tenant did not move in until October 8th and, with my permission, changed his utility provider before moving in taking effect from October 8th. In the interim week, his daughter in law was in the property almost daily cleaning, washing, drying and ironing clothes – the washing machine does have a dryer. I know this because I was granted access one day when I saw the washing machine in use and clothes being dried in the bedroom; also I was told that cleaning was being done and that clothes moved into the property around October 2nd were being washed daily before being put away.
I have been repeatedly sent a bill for October 1st to October 8th which I maintain is the responsibility of the tenant. In line with a request from the company concerned, I sent a copy of the AST agreement showing when the date of the tenancy began and giving the name of the tenant and also clearly showing his signature on the agreement. The response was to send another bill.
I have spoken to the company concerned, asked for notes to be put on my account and sent , so far, three letters of complaint.
I would appreciate advice on what to do next and what my situation is if I continue to insist that this bill – albeit relatively small – is the responsibility of the tenant.
I should perhaps add that the real bugbear here is that I feel I was charged for a bill that was meant for a previous tenant when this property was previously void in spite of the fact that the company was given a forwarding address for said tenant.
Provided you informed the utility you are not responsible for any bills, save for a few pence a day during void periods. The bills are not yours and they have to prove their case if the take legal action. It seems that you have all the evidence you need to disprove their claim so relax and let them take action.
Keep meticulous records of all correspondence and telephone calls, timed to the minute and try to record any future calls (Smart phones have this ability built in). Electricity is the responsibility of the tenant and your name should never appear on the bill.
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