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OLIVER-KNIGHTS Letting and Managing Agents
03/09/2015
5:05 pm
Alexandra
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Guests

My boyfriend and I have just been the victim of Oliver Knights (Finsbury park area agency). They took a holding deposit of 500 pounds from us for a flat they pretended to be renting out. But yesterday they sent an sms saying they were going bankrupt and that there was nothing to be done. We have reached the landlord who told us he had taken the flat back from Oliver Knights and rented it out himself. They have apparently took holding deposits from 3 other people for the same flat… We have complained to the police but is there anything else we should do? Their office is of course now closed and no one is picking up the phone anymore. Thanks in advance for your help!

04/09/2015
9:21 am
Wolf Enforcement Services
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As we have advised so many people so far speak to the local trading standards office so they can compile a file on these if they feel that the directors acted recklessly and not in the their debtor, clients best interest they can apply to companies house to disqualify the directors.

 

one name keeps reappearing on this case and unfortunately he is not a director oru ever has been and there are records on file as him directly trading as a trading as of oliver Knights.

i would ask everyone to carefully check their paperwork to see if it is branded as the limited company or as t/a 

 

ps how did you pay your deposit because if by card you have a recourse to follow from the card company if by cash you will have to pursue the liquidator 

Wolf Enforcement Services

High Court Enforcement Agents, Certificated Enforcement Agents & Civil Enforcement

Debtor & Tenant Tracing Service, Process Servicing, Repossession Specialist's, Trespasser Removal, Commercial Landlord Services ........

Wolf Enforcement Services Ltd are referral agents for Court Enforcement Services Ltd & their High Court Enforcement Officer Mr Simon Williamson.

04/09/2015
9:57 am
moyeni
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@Alexandra and Wolf

I have contacted numerous organisations in the UK that profess to inter alia investigate/monitor/and or regulate Realty/Managing Agents and have been met with total disinterest. Not one of them have seen justifiable cause to consider the Oliver-Knights deliberate fraud, and cursory dismissal of that fraud, of any interest.

Oliver-Knights have acted with impunity because they can. 

As a non UK resident, I find that a sad indictment on those regulatory bodies and hold them equally accountable for the fact that such fraud can be perpetrated on this scale without accountability.

They have failed the very people they allege they protect. 

08/09/2015
10:13 pm
moyeni
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I would like the opportunity of adding further to this topic. My tenant emailed me correspondence between herself and Imran Mustafa of Oliver-Knights wherein he makes numerous demands for her to settle her September rental into yet again a different account. This has been the monthly instruction since she took up tenancy in November last year, no account ever being duplicated. The account she is to deposit the rental into is titled as Mr Robert Dale and according to this “chat” is an account provided to him by the Oliver-Knights Accounts Department. I am Mrs Dale Roberts. My tenant was made aware of the fraudulent activities of Oliver-Knights when I became aware of them and subsequently has been paying her rental directly into my bona fide bank account. I contacted Imran on the mobile number logged on the “chat” between them, as he has disconnected the mobile originally used when operating as our management agent. If other interested parties would like to contact him the number is : 0044 74685 33335.

Imran Mustafa disconnected the call once he realised who I was but categorically stated that he no longer worked for Oliver-Knights and had not done so for the past two months.

The signatures on the fraudulent AST my tenant was given by Oliver-Knights, and above which are printed our names as the Landlords, are : Imran Mustafa and Samuel Islam. Oliver-Knights continue to operate from the same premises with the same staff but now insist they have no connection to Oliver-Knights when demands are made by myself, the tenant and the new managing agents for proof of the certificate number regarding the tenants deposit. 

Samuel Islam is still employed at Oliver-Knights. 

10/09/2015
9:43 am
Alexandra
Guest
Guests

I have contacted Companies House and the Insolvency Register:

Oliver Knights is register under two names: Oliver Knights Properties Limited and Oliver Knights Property Management Limited.Only the first one is undergoing a procedure launched by Companies House: a proposal to strike off, as the company has been unable to send its latest accounts.

The insolvency Service has informed us that no liquidation procedure has been launched and no liquidator has been appointed. We are therefore unable to declare ourselves as creditors of this company.

I will now write to Companies House and refer the case to the Local Trading Standard office as you suggested. 

Thanks for keeping us updated with any other news on this case…

11/09/2015
7:15 pm
moyeni
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Here is a link to a report regarding the fraud perpetrated by Oliver-Knights and information on whom to contact regarding any information to assist Landlord Action in pursuing this matter. 

http://www.propertyreporter.co…..2F2015+FSE

I would have preferred it, however, if the report identified the person/s implicated in this fraud. The West London, Acton  Oliver-Knights agency continues to operate in the same premises, with the same staff and the same contact number but have conveniently adopted a name change. If the people responsible for the scams against tenants and landlords remain incognito we achieve nothing in the process of exposing rogue agencies/agents. We become tacitly complicit in allowing them to continue operating without fear.

12/09/2015
2:20 am
Paul Barrett
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Whilst I think your series of programmes have been very good there has been less content concerning the ramifications of rogue tenants

There are far more rogue tenants than LL

Just ask any of the 150000 LL that were forced to evict the the tenants mostly for rent arrears last year

Also ask the 38000 LL that had their properties repossessed mostly caused by rent dodging tenants.

It really needs to be emphasised on this programme that the eviction laws are just NOT fit for purpose and essentially allow tenants to abuse the LL to the point of the LL losing the property.

Tenants are protected 100% by the law and it can cause devastating financial destruction to a LL

Not much mention of this is made and it should

It would show how rogue tenants are causing massive financial detriment to LL and at the same time causing massive tax losses to the Govt

Although of course even with such losses LL will still be expected to pay tax when they have possibly made NO profit at all caused by these rogue LL

You should do a piece on the Budget Tax changes that will be affecting LL and tenants alike very soon.

But overall you are doing a good job shining a light in on very bad practice in the PRS

More power to you and let there be more programmes about the PRS which will becoming very high in the political agenda

Perhaps the PTB will appreciate and understand the hassles that most LL experience which is why a lot of them are getting out of the game!!!

12/09/2015
9:30 am
moyeni
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@

I concur fully with your reply to Sonia.

In essence, I find the UK “buy-to-let” industry paradoxically under regulated and over regulated. In other words it is a system manufactured for abuse. And therein lies the problem.

I would like to see reports on Oliver-Knights, not only exposing the company, but exposing the very people who perpetrated the scams. Otherwise they will just crop up elsewhere and continue as before. As they are no doubt doing in the very premises they have always occupied with the same staff but under the guise of  a name change as in their Acton branch. 

 Oliver Knights is/was a member of the Tenancy Deposit Solutions Ltd (TDSL) partnership between the National Landlords Association and Hamilton Fraser Insurance. – See more at: http://www.landlordreferencing…..w4Y9D.dpuf

They have yet to respond to my complaints regarding Oliver-Knights. 

If the fraud perpetrated by Oliver-Knights was by rogue agents and contrary to the corporate governance demanded by the owner, why the devious and surreptitious action of emptying bank accounts. closing down agencies and renaming others? This matter does not indicate a rogue agent. By implication it indicates a rogue owner. 

Otherwise he would have ensured that the rogue agents were held accountable and he would have made every effort to reclaim the integrity of his company.

He hasn’t.

15/09/2015
11:48 am
Shan
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Alexandra said
My boyfriend and I have just been the victim of Oliver Knights (Finsbury park area agency). They took a holding deposit of 500 pounds from us for a flat they pretended to be renting out. But yesterday they sent an sms saying they were going bankrupt and that there was nothing to be done. We have reached the landlord who told us he had taken the flat back from Oliver Knights and rented it out himself. They have apparently took holding deposits from 3 other people for the same flat… We have complained to the police but is there anything else we should do? Their office is of course now closed and no one is picking up the phone anymore. Thanks in advance for your help!

Hello we’re in the same position with 1300 and was wondering what flat it was? We’re calling action fraud and all sort of numbers for help. What steps have you taken? 

15/09/2015
9:08 pm
Astha
Guest
Guests

My friend and I went to see a flat in the Hudson tower in Bow. The price Oliver Knights quoted for the flat was so cheap for East London we instantly decided to take the flat. But we knew there had to be a catch so we researched Oliver Knights and came to the decision to go ahead with the tenancy.

We put down £500 for holding deposit initially and after repeatedly asking for a receipt and not receiving it we denied the estate agent we were dealing with (EDDY) the rest of our deposit. After asking for the landlords details and phone no for several days Eddy finally gave us his phone no. (Now we know this guy we thought was the landlord is also part of the scam) the ‘landlord’ named ‘Eduard’ sent us a copy of a legal letter he sent to the current tenants in the flat stating the end of the tenancy and proof that this flat was in his name and that he was real. At the time we believed him after seeing this document. We should have realised he was pretending to be the landlord which we did consider but because our current tenancy ends on the 30th September we took the risk. We paid Oliver Knights another £1200 then £1400 for one months rent in advance and 6 weeks deposit. So in total they have scammed us of £3100 and now we cannot get a hold of the agent or the landlord. 

Up until yesterday the landlord was saying how he will give us our money back and replying to my messages but today no reply. I have been getting cut off. 

We we have the deposit certificate for £1800 but even that doesn’t help in getting out money back. 

My friend and I now have 15 days to find deposit money to find somewhere to live which is unlikely. 

I I cannot believe how easily these people have scammed so many people. We have contacted action Fraud, the police, the channel 5 program and are currently searching for a lawyer which we cannot afford!!! 

This is unacceptable, especially in the UK. And the fact that there is a huge lack of help and resolution for fraud victims in London is so disgusting. We loose thousands of pounds and so far there is no way of getting it back. 

29/09/2015
3:30 pm
Aaron
Guest
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Wolf Enforcement Services said
Please email us at enq@wolfenforcement.co.uk I will get one of the office staff generate a company report for you with any director details and addresses we can find for you.

 

please enclose in your email as much information as possible about the company like addresses etc 

I too as a landlord and my tenant have been scammed by Oliver Knights. They kept my tenants deposit £3000+ rent, and never registered it even though they said they did. they never gave me the certificate. these guys are professional scammers. They operated under “Oliver Knights Properties LTD”, company number 06593614 until march 2015. They closed that one after one of their directors David Marks allegedly ran of with hundreds of thousands of pounds. I called them when this happened and they said, go and get yourself a solicitor, it’s nothing to do with them. They then registered “Oliver Knights property management limited” company number 09505230 on 24/3/2015 on Acton address. Since then, they have had hundreds of properties on Rightmove and taking tenants and landlords monies by the thousands. last few weeks, no one has been able to contact them. The company is still registered because the guys who bought the franchise run it from the Acton branch under this name. This is very clever, because all queries regarding “Oliver Knights property management ltd”, leads to the Acton branch. They used these innocent guys in Acton as a cover up so when you call companies house and tell them what happened, they say, its still operating and not bankrupt. In the meantime, they have closed the canary wharf branch and the Finsbury branch having run off with clients money. The official director of Oliver Knights Property management ltd is Rayan Hoque. The guys who ran the Finsbury branch were Adnan Deen, Imran Mustafa (accountant) and Ayaz  Mahmood Khan. Whenever you asked for your outstanding rent, they would say it’s up to Ayaz Mahmood Khan the new director to decide if we can give you any rent back due to closure of their first company. However, when you check with companies house, Ayaz mahmood Khan was never a director of “Oliver Knights property management ltd”. The director listed is Rayan Hoque who seems to know what has happened. These guys are professional scammers and they are under the impression that thye are untouchable due to loophole in the law.

These are the guys you need to report to Police and trading standards and also Mr Rayan Hoque the director since ultimately, he is the only director registered. They all worked at the Finsbury branch. I think we should form a group and go to the Police and trading standards.

29/09/2015
4:06 pm
aaron
Guest
Guests

moyeni said
I would like the opportunity of adding further to this topic. My tenant emailed me correspondence between herself and Imran Mustafa of Oliver-Knights wherein he makes numerous demands for her to settle her September rental into yet again a different account. This has been the monthly instruction since she took up tenancy in November last year, no account ever being duplicated. The account she is to deposit the rental into is titled as Mr Robert Dale and according to this “chat” is an account provided to him by the Oliver-Knights Accounts Department. I am Mrs Dale Roberts. My tenant was made aware of the fraudulent activities of Oliver-Knights when I became aware of them and subsequently has been paying her rental directly into my bona fide bank account. I contacted Imran on the mobile number logged on the “chat” between them, as he has disconnected the mobile originally used when operating as our management agent. If other interested parties would like to contact him the number is : 0044 74685 33335.

Imran Mustafa disconnected the call once he realised who I was but categorically stated that he no longer worked for Oliver-Knights and had not done so for the past two months.

The signatures on the fraudulent AST my tenant was given by Oliver-Knights, and above which are printed our names as the Landlords, are : Imran Mustafa and Samuel Islam. Oliver-Knights continue to operate from the same premises with the same staff but now insist they have no connection to Oliver-Knights when demands are made by myself, the tenant and the new managing agents for proof of the certificate number regarding the tenants deposit. 

Samue

moyeni said
I would like the opportunity of adding further to this topic. My tenant emailed me correspondence between herself and Imran Mustafa of Oliver-Knights wherein he makes numerous demands for her to settle her September rental into yet again a different account. This has been the monthly instruction since she took up tenancy in November last year, no account ever being duplicated. The account she is to deposit the rental into is titled as Mr Robert Dale and according to this “chat” is an account provided to him by the Oliver-Knights Accounts Department. I am Mrs Dale Roberts. My tenant was made aware of the fraudulent activities of Oliver-Knights when I became aware of them and subsequently has been paying her rental directly into my bona fide bank account. I contacted Imran on the mobile number logged on the “chat” between them, as he has disconnected the mobile originally used when operating as our management agent. If other interested parties would like to contact him the number is : 0044 74685 33335.

Imran Mustafa disconnected the call once he realised who I was but categorically stated that he no longer worked for Oliver-Knights and had not done so for the past two months.

The signatures on the fraudulent AST my tenant was given by Oliver-Knights, and above which are printed our names as the Landlords, are : Imran Mustafa and Samuel Islam. Oliver-Knights continue to operate from the same premises with the same staff but now insist they have no connection to Oliver-Knights when demands are made by myself, the tenant and the new managing agents for proof of the certificate number regarding the tenants deposit. 

Samuel Islam is still employed at Oliver-Knights. 

Hi there, 

they’ev all closed shop. However the branch in Acton is open because the guys who run it bought the so called franchise from Oliver Knights. the new company which they registered after their frist scam is called “Oliver Knights Property management Ltd” and is registered under the Acton address. Director is Rayan Hoque who is also in on thsi scam. they have all disappeared leaving these guys in Acton to answer all questions. So, when you HMRC or trading standards phon eup these guys, they say they are still trading because they have nothing to do with the guys who scammed everyone. you need to chase up the following guys who scammed everyone. Imara Mustafa is called Imran Malik. He was still at Oliver Knights end of August. The main guys are:, Imran Mustafa Malik (07468 533335), Adnan Deen Finsbury branch manager (07860 375761), Ayax Mahmood Khan – the mastermind behind this (07889 545804) and Rayan Hoque – he is the official director registered. You need to harass these guys, report them to Trading standards and teh Police and give their phone numbers. 

29/09/2015
4:07 pm
Aaron
Guest
Guests

Alexandra said
I have contacted Companies House and the Insolvency Register:

Oliver Knights is register under two names: Oliver Knights Properties Limited and Oliver Knights Property Management Limited.Only the first one is undergoing a procedure launched by Companies House: a proposal to strike off, as the company has been unable to send its latest accounts.

The insolvency Service has informed us that no liquidation procedure has been launched and no liquidator has been appointed. We are therefore unable to declare ourselves as creditors of this company.

I will now write to Companies House and refer the case to the Local Trading Standard office as you suggested. 

Thanks for keeping us updated with any other news on this case…

they’ev all closed shop. However the branch in Acton is open because the guys who run it bought the so called franchise from Oliver Knights. the new company which they registered after their frist scam is called “Oliver Knights Property management Ltd” and is registered under the Acton address. Director is Rayan Hoque who is also in on thsi scam. they have all disappeared leaving these guys in Acton to answer all questions. So, when you HMRC or trading standards phon eup these guys, they say they are still trading because they have nothing to do with the guys who scammed everyone. you need to chase up the following guys who scammed everyone. Imara Mustafa is called Imran Malik. He was still at Oliver Knights end of August. The main guys are:, Imran Mustafa Malik (07468 533335), Adnan Deen Finsbury branch manager (07860 375761), Ayax Mahmood Khan – the mastermind behind this (07889 545804) and Rayan Hoque – he is the official director registered. You need to harass these guys, report them to Trading standards and teh Police and give their phone numbers. 

29/09/2015
4:08 pm
Aaron
Guest
Guests

Astha said
My friend and I went to see a flat in the Hudson tower in Bow. The price Oliver Knights quoted for the flat was so cheap for East London we instantly decided to take the flat. But we knew there had to be a catch so we researched Oliver Knights and came to the decision to go ahead with the tenancy.

We put down £500 for holding deposit initially and after repeatedly asking for a receipt and not receiving it we denied the estate agent we were dealing with (EDDY) the rest of our deposit. After asking for the landlords details and phone no for several days Eddy finally gave us his phone no. (Now we know this guy we thought was the landlord is also part of the scam) the ‘landlord’ named ‘Eduard’ sent us a copy of a legal letter he sent to the current tenants in the flat stating the end of the tenancy and proof that this flat was in his name and that he was real. At the time we believed him after seeing this document. We should have realised he was pretending to be the landlord which we did consider but because our current tenancy ends on the 30th September we took the risk. We paid Oliver Knights another £1200 then £1400 for one months rent in advance and 6 weeks deposit. So in total they have scammed us of £3100 and now we cannot get a hold of the agent or the landlord. 

Up until yesterday the landlord was saying how he will give us our money back and replying to my messages but today no reply. I have been getting cut off. 

We we have the deposit certificate for £1800 but even that doesn’t help in getting out money back. 

My friend and I now have 15 days to find deposit money to find somewhere to live which is unlikely. 

I I cannot believe how easily these people have scammed so many people. We have contacted action Fraud, the police, the channel 5 program and are currently searching for a lawyer which we cannot afford!!! 

This is unacceptable, especially in the UK. And the fact that there is a huge lack of help and resolution for fraud victims in London is so disgusting. We loose thousands of pounds and so far there is no way of getting it back. 

Hi there

I too as a landlord and my tenant have been scammed by Oliver Knights. They kept my tenants deposit £3000+ rent, and never registered it even though they said they did. they never gave me the certificate. these guys are professional scammers. They operated under “Oliver Knights Properties LTD”, company number 06593614 until march 2015. They closed that one after one of their directors David Marks allegedly ran of with hundreds of thousands of pounds. I called them when this happened and they said, go and get yourself a solicitor, it’s nothing to do with them. They then registered “Oliver Knights property management limited” company number 09505230 on 24/3/2015 on Acton address. Since then, they have had hundreds of properties on Rightmove and taking tenants and landlords monies by the thousands. last few weeks, no one has been able to contact them. The company is still registered because the guys who bought the franchise run it from the Acton branch under this name. This is very clever, because all queries regarding “Oliver Knights property management ltd”, leads to the Acton branch. They used these innocent guys in Acton as a cover up so when you call companies house and tell them what happened, they say, its still operating and not bankrupt. In the meantime, they have closed the canary wharf branch and the Finsbury branch having run off with clients money. The official director of Oliver Knights Property management ltd is Rayan Hoque. The guys who ran the Finsbury branch were Adnan Deen, Imran Mustafa (accountant) and Ayaz  Mahmood Khan. Whenever you asked for your outstanding rent, they would say it’s up to Ayaz Mahmood Khan the new director to decide if we can give you any rent back due to closure of their first company. However, when you check with companies house, Ayaz mahmood Khan was never a director of “Oliver Knights property management ltd”. The director listed is Rayan Hoque who seems to know what has happened. These guys are professional scammers and they are under the impression that thye are untouchable due to loophole in the law.

These are the guys you need to report to Police and trading standards and also Mr Rayan Hoque the director since ultimately, he is the only director registered. They all worked at the Finsbury branch. I think we should form a group and go to the Police and trading standards.

29/09/2015
10:13 pm
Rony
Guest
Guests

Reading through the posts on this forum, I painfully realise what horrible people Oliver Knights are. I fell into their trap a few months back when all their financial issues seem to have started (around April). I transferred a holding deposit of £500 to one of their agents for a flat to rent. The agent assured me that the deposit would be refunded in a few days as I had not viewed the apartment yet. On viewing the apartment the next day (was a really filthy flat which looked totally different from pics on RightMove), I decided not to go for it and asked for the holding deposit to be refunded.

Although I was promised this would be processed in a week at the latest, this was never done. I called them many many times, spoken to various people and finally got snubbed away by one of their customer agents saying I could go to court for all he cared. On one of the email correspondence, a long winded story explaining the delay to disburse funds was due to a Bank Account fraud that happened to them and as a consequence accounts being frozen was given and contact details of their Accounts Department guy (Imran) was given. I talked to Imran at least 10-15 times over 2 months, but this proved a dead end as well. Its really pathetic that these goons made away with hard earned money from so many people and yet no one can do anything about it. So if an establishment closes down, does that mean the liabilities and money owed to poor end consumers just disappear into either??? Can’t believe this happens in the UK… FrownFrownFrown

30/09/2015
11:56 am
chicheto
Guest
Guests

Hi all,

i am a tenant scammed by Oliver Knights, I am due my deposit of £2,100+ but since I am not from the UK I am not sure who I can contact to make a claim. Does anyone know what the procedure would be for claiming that back and who I need to contact?

Thank you.

01/10/2015
5:57 am
Paul Barrett
Guest
Guests

chicheto said
Hi all,

i am a tenant scammed by Oliver Knights, I am due my deposit of £2,100+ but since I am not from the UK I am not sure who I can contact to make a claim. Does anyone know what the procedure would be for claiming that back and who I need to contact?

Thank you.

Unfortunately for the LL in this case you are legally bound to recover your deposit from the LL!!!!

It is irrelevant whether the LL has used a 3rd party; in this case a LA to protect the deposit

Now this is VERY VERY bad news for the LL!!!

BUT it is VERY VERY good news for YOU!!!

This is why I NEVER allow ANY LA to hold the tenant deposit I don’t trust LA

Your course of action is to claim the deposit off the LL

Don’t be fobbed off by the LL saying it is down to the LA

NO it isn’t!!

The LL is ULTIMATELY liable for ALL aspects of the deposit

The fact that a LL uses a LA does NOT ABROGATE the LL from ALL of his LEGAL obligations!!!!

It seems few LL understand this very simple reality!!!!!!

If the LA won’t refund you need to claim off the LL or raise a dispute with the relevant deposit scheme

If the LA has not protected the deposit then you are entitled to claim 3 times the deposit amount PLUS the original deposit from the LL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You should have received a DPC and PI within 30 days of the deposit being handed over

Also anyone who contributed to the deposit also needs to have ben given a DPC and PI within 30 days!!!!!!!

It would seem possibly that both you and the L have been stitched up by the LA

That is NOT your problem though!!!

It is the LL’s!!Cry

01/10/2015
11:34 am
Adam Booth
Guest
Guests

To anyone who has lost money from Oliver Knight, and it appears there are many.

I contacted the citizens advice bureau who say if you have been a victim of a scam by OK to contact them on 0345 4040506. They will then report scams to Trading Standards who will/should compile a list of creditors. We may not get our money back but at least a consistent list may be formed should the criminals be traced. 

I would just hope they can be brought to justice and even imprisoned.

You can also try emailing the Insolvency Service Company Investigation team at intelligence.live@insolvency.gsi.gov.uk

It does otherwise seem that you just get passed from one agency to another at present, but these two might help.

Adam Booth

01/10/2015
12:22 pm
moyeni
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@Rony

No-one should be allowed to escape the law and fraud is definitely illegal. If enough of us complain to the police (as per Aaron’s advice) it should warrant the opening of a case against the people implicated in this scam. They all belong in jail. It is unfortunate that the UK permits, if not encourages, appropriation of funds by agents simply because it is an unregulated industry. I accepted a tenant of Oliver-Knights as their website alleged that they were members of a recognised deposit scheme and were overseen by the offices of the Ombudsman. The Ombudsman advises me his offices cannot investigate this matter as Oliver-Knights have ceased trading (sic). And, if the fees for belonging to accredited schemes are unpaid, both Landlord and Tenant lose access to the protection they assumed they had. 

It really is that easy to be a rogue in the UK. And, as already mentioned, not one organisation I have contacted has even expressed interest in investigating this shameful matter notwithstanding the growing numbers of victims.

Frankly, as a non UK resident who owns property in the UK, I can only express my utter disparagement at a system so corrupt it encourages the corrupt.

I just wish I had known all this before investing there. 

01/10/2015
3:10 pm
moyeni
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@Adam Booth.

I contacted the Citizens Advice Bureau this afternoon and spoke with “Pauline”. Her exact words to  me were “there is nothing we can do to remit this” (sic). 

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