Has anybody had an experience when DPS (deposit protection service) are not responding and this obstructs releasing the deposit to the tenant? Is there an institution which regulates this so I could make a complain?
I have deposit protected with them and have confirmation email, landlord ID etc, but my password is not accepted by their website. Called them and their system does not recognize my landlord ID which was given by them. Tried password reminder to get new password – says “will arrive in few minutes” but it has been almost 2 weeks now. checked spam folders ets. while calling 4 times I waited for an operator for 30 min each time and no one picked up. Tried their call-back service and they did not call back.
There are no more ways to contact them except a letter, which is even easier for them to ignore. Is there any other way to make them respond so I could access my account?