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Has anybody had an experience when DPS (deposit protection service) are not responding and this obstructs releasing the deposit to the tenant? Is there an institution which regulates this so I could make a complain?
I have deposit protected with them and have confirmation email, landlord ID etc, but my password is not accepted by their website. Called them and their system does not recognize my landlord ID which was given by them. Tried password reminder to get new password – says “will arrive in few minutes” but it has been almost 2 weeks now. checked spam folders ets. while calling 4 times I waited for an operator for 30 min each time and no one picked up. Tried their call-back service and they did not call back.
There are no more ways to contact them except a letter, which is even easier for them to ignore. Is there any other way to make them respond so I could access my account?
Hey, I am having the same issue and I have been contacting them in many different ways for A YEAR (phone call, filling the inquiry form on their website, sending emails) and most of the time are waiting for them to reply and like 5 out of 10 requests has been ignored by them.
Even if they reply to me, they always say they could not find a match on their database and ended the conversation, EVEN if I send a copy of my contract and all the papers that are relevant to them, they just gave me the same answer and still could not help me with anything. I have been doing this for a year since I moved out. I have let my agent contact the DPS as well and also have the landlord start the repayment process on their website but they said they need me to log in to the DPS account to do further actions, and after so many times contacting the DPS, I still could not log in to my DPS account or activate it in any way and the deposit repayment process is just could not be completed no matter what I do.
This is really frustrating and it should not be that difficult for a tenant to have deposit repayment! I don’t think the DPS is actually willing to repay the tenants at all. They just keep the money with themselves and not returning back to the people who own the money!
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