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4:02 pm

DPS , AKA “Tenants supporters club”

I cannot believe how biased they can be.

I had tenants who caused damage, and because they did not sign the incoming inventory and then never signed the outgoing inventory which highlighted the damage, they ruled in their favour…. I explained that I could not force them to sign the documents! ……DPS were not interested in this.

So if you are a tenant, make sure you do not sign the inventories that way you can do as much damage as you like and you will not have to pay if your deposit is with the DPS.

10:52 am
Paul Routledge
Forum Posts: 3418
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Hi Nasoz,

Unfortunately the DPS have got rather a reputation at falling down on the tenants side rather than a landlord if all the T's and I's are not crossed and dotted properly. I went to a seminar where one speaker from a well know inventory company said that the DPS were now backing over 89% of tenant claims rather than the landlord.

Quite simply make sure your paper work is in order take a look at an article I wrote on tenant protocol, do all the things in it and add to it with your own experiences and then and only then will you be half way to proving your point in the event of a claim to the DPS. 

Tenant Protocol /templates/tenancy-protocol-help/


11:40 am

Hi Paul,


The DPS state that they use the balance of probability, which they could have used but chose not to.

They had a written inventory which was compiled by a local property letting agent which is why I did not worry. 

The claim failed because the T did not sign the outgoing inventory denoting the damage! well of course they wouldnt would they.

The DPS have provided a written reason and have stated that they are not prepared to elaborate on their reasons. in other words…….. put up and shut up… tenants rule……



12:33 pm
Paul Routledge
Forum Posts: 3418
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Hi Nagsoz,

You say  “They had a written inventory which was compiled by a local property letting agent which is why I did not worry”. 

Arbitrators do not like self style inventories written by a commissioned agent on behalf of a landlord client who pays the bills. It is far better to get independant inventories and then your inventory clerk can act as a proffessional un-biased witness.

I feel that this may have been your problem in this case and you should always insist that your agent carries out an inventory and reference from an independant company maybe a bit more expensive at the outset but will save you £1000's in the end.

Check out this blog /blog/2011/11/25/you-can-buy-a-49p-burger-but-then-you-gotta-eat-it/ about why cheap references which can also be applied to cheap self style inventories.  Letting agents who carry out self references and self inventories are not looking after a landlords intersts as they will never be seen as independant by the DPS they are a false ecomomy which always costs a landlord dearly in the end.

Their is a new saying we have in our office @ landlordreferencing.co.uk:  


In-house letting agent referencing and inventories means

out of pocket defaults and damage for a landlord.

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