We are pleased to announce that we are now partnered with the property redress scheme.
The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
Our Members and their consumers will both benefit from our simple three stage process to resolve the complaint:
The Member will first be given an opportunity to resolve the complaint directly
The Property Redress Scheme offers a mediation service
The Property Redress Scheme Ombudsman will make a binding decision on the complaint
We have two membership models:
£95 plus vat per branch
£90 plus vat or £60 plus vat if we are required to make a binding decision on a complaint.
£199 plus vat per branch
None subject to a fair usage policy (see website for more details)
Enhanced model members also benefit from access to a legal helpline provided by Arc Legal
If you wish to get your 15% discount on membership enter the coupon code
REFERENCE15% when purchasing your membership with the Property Redress Scheme.