Privacy Policy

Privacy Policy

Our commitment to your privacy

At Landlord Referencing Services we are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy outlines how your personal information is treated and forms part of our Conditions of Use.

What information do we collect and how do we use it?

We will not collect any personal information about you unless you have chosen to give it to us. If you require further information, wish to open an account or would like to contact us, we may ask for your name, address, e-mail address and telephone number so that we can contact you accordingly.

When you instruct us to carry out our work we may need to know your name, e-mail address, delivery and billing addresses, credit or debit card number and the expiry date (if applicable). This allows us to process and fulfil your work and carry out credit checking. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your request.

We may use the information provided by you to communicate with you, to provide a more personalised online experience, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content. We may also use the information we collect to keep you updated with information about promotional offers and what is coming soon at Landlord Referencing Services. If you do not wish to receive this information please let us know.

We may use other companies to provide services on our behalf. These services may include but are not limited to packaging, mailing and delivering purchases, answering customers questions about products or services, sending postal mail and e-mails, analysing data and processing credit or debit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We may undertake a search with a licensed credit reference agency for the purposes of verifying your identity and the details you have submitted before accepting or dispatching your order. The credit reference agency may check the details you supply against any particulars on any database (public or otherwise) that they have access to. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

We do not store any credit or debit card details and should you wish to make additional purchases these details would be requested again to handle the transaction.

We never make your personal details available to companies outside Landlord Referencing Services for marketing purposes.

How is information protected?

Ordering online is protected by a secure server. The secure server uses industry-standard SSL encryption that encrypts all information you input before it is sent to us. We recommend you use an up to date internet browser which supports 128-bit encryption. Use of an out of date browser or one that does not support 128-bit encryption may compromise the level of security we are able to provide. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

We have implemented security steps and services to aid in the protection of the data contained within. The data centre is held in the UK with UKFast, behind a dedicated firewall with additional software firewall provided by Sucuri. Data held is the property of the service purchaser unless assigned and the user has access to their data and control thereof. The data remains the property of the user where applicable.


Additional conditions may be applied relevant to different services we offer. Here is the data protection/privacy policy from our Application forms:


I agree that you may process, use, record and disclose personal information as detailed. You may make such enquiries as you consider necessary in connection with this or any future application to, or agreement with, yourselves or any member of the Tenant Referencing Network. You may disclose information about any of my applications or agreements to any fraud avoidance scheme in which you participate or any credit reference agency which will keep details of searches and information about any accounts, including defaults, if applicable I recognise a Land Registry check may be conducted to verify home ownership. Such gathered information/documents may be shared with my landlord/agent/agents landlord in relation to the referencing procedure now or in future.

You may disclose limited information about me and my application to organisations for the purpose of research or product development.

Tenants only: If you selected that you want a utility/telecoms quotation. We may use software supplied by Tenant Shop Limited to notify the local council, water supplier(s) and the energy provider(s) in line with your tenancy start date and again on the tenancy end/vacating date.
We may ask Tenant Shop to contact you on our behalf by Text, Phone and/or Email to offer you Energy and Media comparisons for your new Tenancy.

Call Centre comparisons are completely optional for you (the tenant) and you can opt out at any time by emailing
Tenant Shop Limited is fully compliant with the data protection act 1998 and a registered member of the Information Commissioners Office with registration number Z305733X and will only use your information for the purposes set out above

By clicking submit you understand that automatic forms will be sent to the 3rd parties we require references from. This is taken from the email addresses you have provided. eg. Agent/Landlord, Accountant, Employer.


Data entered by a member will be stored until such time that they wish to remove it. Data gathered during the reference process will be stored until such time as either the user deletes it or we are notified of the end of a tenancy.


Cookies are small files that a web site places on your hard disk to enable additional features of the web site to work. Our cookies do not contain any personally identifying information but they do enable us to provide a user-friendly experience. We do not use cookies to gather personal information such as a person’s name or e-mail address. In order to track usage on our web site, we may use cookies to identify repeat visitors to the web site and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

We use third party advertising services to promote products to our users/visitors. These third parties may also use cookies to store visitor data.

Cookies are used to allow a user to login/logout of our system, these are known as “session” cookies and are present while logged in. Both out operating platform and our forum platform use different session cookies.

Use of cookies is an industry standard and many web sites use them. Most internet browsers automatically accept cookies. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your internet browser to do so, if your browser so permits. Without cookies enabled you can still use some of the features of our site.

Landlord Referencing Services fully complies with the New EU cookie law (e-Provacy Directive). read on.

Changes to this Privacy Policy

If we decide to change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.

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