Dump your letting agent if they are not doing their best. | Discuss

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Dump your letting agent if they are not doing their best.
13/12/2011
11:33 am
Sally Pritchard
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Hi Paul,

I am really disappointed with my last letting agent, having read the post on property 118 about the agent that was getting pulled apart for keeping a student’s deposit I thought I should write to you to let you know my experience with my last agent.

 I am now in the middle of a horrendous eviction process because my agent could not be bothered to go the extra bit to keep me safe. When I appointed my agent part of his sales pitch was that he did extra searches with you to make sure there were no hidden problems with tenants that were not flagged up through the courts. So I signed up and took the first tenant they put forward.

I also joined your site but stupidly never checked out the tenant myself before they moved in and what a mistake to make.

 I am now left with a 24 year old mother of 2 that just won’t pay the rent – she gets her payments direct and spends it on her partying all the time and the property is filthy!

 I am so annoyed that this has happened as all he had to do was contact you and carry out a search which was bloody free and they would have found out that there were 2 previous landlords that had registered her with rent default and property damage. So because they didn’t I am now left losing £1000 in rent and costing £1000 to get her out.

Any landlord out there who reads this if your agent isn’t a member of landlord referencing and doesn’t have a sticker on their shop front door dump them now because they ARE NOT doing their best for you and when it goes bad you are the one that picks up the tab.

 

Sally Pritchard

(A very angry landlady)

 

 

 

 

13/12/2011
11:54 am
Paul Routledge
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Hi Sally,

We have over 2000 letting agents registered with us across the UK now and more join daily. I am with you.

I cannot see how part of the process of being a diligent agent does not include doing a free lifestyle refence when it comes to protecting their clients and as you point out its even free!

Lets hope like you that our landlords insist they join us before using and agent and then the more that join the bigger the net and then the naughty fishes cant slip through.Surprised

Paul

13/12/2011
12:25 pm
ryan.priory@btconnect.com
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I am a letting agent myself in Barry, South Wales and unfortunately Sally is not the only one who has suffered the same fate which she is currently dealing with. A lot of the time agents are unfortunately more interested in getting the tenant in quicker so that they can get their find a tenant fee rather than doing the relevant searches to protect their client.

We have always been an agent that has taken due diligence at every opportunity to protect our landlords from habitually bad tenants. Before Landlord Referencing we would do the credit checks, identity checks and employer references but now we can go one step further. We now provide the credit checks etc… coupled with the lifestyle referencing and we have a recipe for successfully filling properties with good tenants who pay their rent.

In the long run if you are an agent that is worth there salt then you are a member of landlord referencing and use it religiously because at the end of the day bad tenants are a nightmare for letting agents as well and cause more unnecessary work.

It truly is the only way that I can communicate with the ten other agents in my street.

Ryan 

13/12/2011
2:11 pm
TomMorgan
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I speak as a letting agent based in Glastonbury and in response to the post title: ask any agent and they will all tell you that they are doing their best. However in my 25 years experience as a landlord, tenant and now as an agent the vast majority of agents don't have the skills, aptitude or experience to deliver what landlords really deserve. The fact that 2000 agents have registered doesn't necessarily make them any better than an agent who hasn't registered (though you would hope so). Don't get me wrong I fully support this service and the intent but it is only a small part of a very big and sometimes complicated picture. Some of the biggest cowboys in my area have the TPOS and ARLA stickers in their windows so signing up to something or declaring you affiliation to an organisation doesn't make you a great agent.

13/12/2011
2:41 pm
Paul Routledge
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Hi Tom,

I think that's  Sally's point not signing up is one thing but being signed up and not spending 5 mins to carry out a search or upload tenants to protect others is quite a different thing especially as its free and in her case it seems that the agent even boasted his diligence and still didn't do it..

13/12/2011
4:55 pm
jean
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That's awful Sally Frown

Just out of interest are you dealing with an eviction specialist?
I've never had to employ one -yet,fingers crossed!!- but I've heard that Landlord Action are brilliant for the type of situation you've been put in (by your idiot of an agent)...

13/12/2011
5:15 pm
James
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Paul Routledge said:

Hi Tom,

I think that's  Sally's point not signing up is one thing but being signed up and not spending 5 mins to carry out a search or upload tenants to protect others is quite a different thing especially as its free and in her case it seems that the agent even boasted his diligence and still didn't do it..

Hi Paul,

I have to agree with Tom, reading Sally's post she is basically saying do not use an agent that hasn't got one of the accreditation stickers in their window.  We are an agent based in Chichester in West Sussex and we have will be in our 24th year next year.  We are not signed up, but surely having a good reputation that we pride ourselves on and for having been trading for a long time, surely this would tell anyone that we are good at what we do as opposed to having a sticker in our window.  I also agree with Tom when he says that there are larger competitors that are signed up but still make vital mistakes!

 

Kind regards,

 

James

13/12/2011
6:48 pm
Paul Routledge
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Hi James,

I totally agree landlordreferencing.co.uk does not make the agent like you with a great reputation and good client base any better in what you do and how you do it on a daily bases,  but the world is changing very fast and those who dont use new tools become stagnant and complacent  and then one day wake up and say what happened when the new kid on the block does it better.

Landlordreferencing.co.uk is just a new instrument in the property world and therefore people should and do use it to better there clients services however I also know we are all sceptical of change. To use us is no more than another tool in your very accomplished tool box to help you do the job better.

14/12/2011
7:37 am
Sally Pritchard
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James,

I think that just about sums it up for me being in your 24th year of trading and having a good reputation does not stop a bad tenant getting a property from you I cannot see how just because you have been in business for a long time makes you think that that keeps you 1 step in front of a person intent on cheating his way in. My last agent has been in business for 13 years (unlucky for some) that doesn’t mean he is the immortal one sent down from above and because he has vision beyond simple man he doesn’t need to continually check on a new tenants previous problems, nor in fact does it mean that he has been in business so long he no longer needs to use ALL the referencing tools which he has to hand to double check a tenant before he sticks them into a unsuspecting landlords property.

Please don’t think me rude but I think that anyone who thinks that they have been in business so long that they don’t need to do the best available for their client landlord, is not a very good agent even if they have been one since the start of time. I ask you where was my agent when I got called out last Sat at 1.30am in morning by the police because yet another fight had broken out at a party at my property.

Tucked up in bed with his commission that’s where!

Sally

14/12/2011
9:06 am
James
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Hi Paul & Sally,

 

I think you both might have the wrong impression in what I was trying to get across.  I totally agree that using Landlordreferencing.co.uk and any other new services to help find out who a bad tenant might be is indeed a very good idea and extremely useful tool.

My issue was that just because we do not have an ARLA or any other accreditation sticker does not mean that should be a reason to be 'Dumped'.  

Yes Sally, you are right to say that just because we have been running for 24 years does not mean that we are 1 step ahead and we are not, however all our staff go on training courses regularly, all tenants are referenced, insurances taken out and now we know about landlordreference.co.uk we shall begin to use this.

I am sorry that the agent you chose has not keeped their promise or infact given you a proffessional service, but I think that it is highly unfair to tarnish every agent without the sticker with the same brush!

James

14/12/2011
10:24 am
Paul Routledge
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Hi James,

I think Sally's passion runs high in this topic because the agent could have stopped her taking a bad tenant because they were already members and the tenant in question were registered on the system by 2 previous landlords and because they didnt bother she is getting the back lash.

I hope you join us as you know its free and even if you don't want a sticker (See sticker) for your door the fact that you network lifestyle reference with others around you will show rewards in fact the more that join in your area the stronger your network becomes so help us get the word out.

Thanks ever so.

Paul

14/12/2011
11:55 am
pierceandco.co.uk
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TomMorgan said:

Some of the biggest cowboys in my area have the TPOS and ARLA stickers in their windows so signing up to something or declaring you affiliation to an organisation doesn't make you a great agent.

Hi Tom, Mark here (Carole is making my coffee Laugh )

Allow me to point you to this post here. What you say is right, (I have no view on whether the agents in your area are cowboys by the way Smile )

Paul Routledge knows me – We met at the Letting Show and we ring or text each other to get views on what he is trying to do  – Which by the way is providing a service to landlords and agents alike – If we say we use this service we do! In fact I am going to be putting on details of a tenant later today that turned a landlord over for £2K in lost rent and damage in Wigan 2 months ago. (We don't cover Wigan by the way – The landlord is a friend of mine in our area)

Whilst ARLA and other bodies do great work for the industry, they allow their members to self regulate in many aspects. Predominately this is not their fault, but what protection is that for the landlord, tenant or lastly the agent? This is not a criticism of anybody or any organisation, but I feel very strongly about regulation and Self Regulation Is No Regulation. I would welcome an annual inspection because if there is anything I am not doing right, then the regulatory body Policing me can correct any shortcomings. We are very lucky in this regard though, because we have some very strong connections within the industry that talk at local and national government levels – Oh hang on, are we lucky or just interested in our business and clients. A weekly/monthly newsletter and a logo are no substitute for knowledge and experience to protect all those that we deal with!

RANT OVER!!!!

Laugh

Mark A Reynolds

Pierce & Co Residential Letting Agents

http://www.pierceandco.co.uk

01296 20 1234

14/12/2011
12:08 pm
pierceandco.co.uk
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Sally Pritchard said:

I ask you where was my agent when I got called out last Sat at 1.30am in morning by the police because yet another fight had broken out at a party at my property.

Tucked up in bed with his commission that’s where!

Sally

Sally, Its Mark here, we wrote this reply on the thread before we knew about this thread. I am not going to give you any sympathy because sympathy is as useful as words, it means nothing. We have a process in place that allows the emergency services to find us in the event of an emergency - That's what we get paid for right? Smile

Mark A Reynolds

Pierce & Co Residential Letting Agents

http://www.pierceandco.co.uk

01296 20 1234

14/12/2011
12:09 pm
Paul Routledge
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Nice one Cyril, tell Carole mine has 1 sugar and me alloys need a wipe over Laugh

14/12/2011
2:41 pm
James
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Hi Paul,

When I mean not wanting a sticker, I was talking more about the accreditation ones, however feel free to send me one if you wish.

I appreciate that Sally has got high emotions over what has happened to her, who wouldn't?  However I just feel that just because an agent is not a member of Arla etc does not make them a bad agent.  Yes I am sure there are quite a few that are but research should be done and surely even searching google or allagents.co.uk for reviews on agents will also help.

We will spread the word to other local agents about landlordreferencing.co.uk and hopefully as you say with build a stronger network between our local agents.

All the best,

James

14/12/2011
3:20 pm
Paul Routledge
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Hi James,

Totally understand and agree and thanks for joining us just give us a call anytime if you have any problems.

Thanks again

Paul 

15/12/2011
10:24 am
Sally Pritchard
Guest
Guests

Hi James, Paul and everyone,

 I commend James for joining but have to ask how hard was it for James to join. I know it would have taken him 10 mins and cost nothing and that is my point how bloody hard would it have been for my agent to just have taken the time to check these S##T B##GS out before sticking them into my property.

I tell you what "To all letting agents" do us a favour if any of you are thinking of putting a client into our property and you are not using this system to carry out a 10min free check, then just tell us, so we can do it for you we will still pay you your commission cos it will cost us a lot less than ignoring that this system exists because it doesn't suit your mandate. 

That's it,  all I got to say now is good on you James for having the balls to show others that not all agents are bigots 

Sally

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