complaint

complaint

Agent expelled from the PRS

10 August, 20150 Comments
Jordan Residential, an agent based in South Croydon has been expelled from membership with the Property Redress Scheme following non-compliance with a Head of Redress decision by failing to make an award of £612.80 to a complainant. A complaint was received from a tenant regarding a holding deposit. The tenant had a viewing at a
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What can you do when hell is on your doorstep?

02 April, 20140 Comments
In the UK our neighbours can often live too close to home; outlined last night by Channel 5’s new series “The Nightmare Neighbour From Hell”, revealing the traumatic, shocking, humourous and occasionally bizarre experiences of victims of nightmare neighbours. With 1 in 5 of us having been in an argument with our close neighbours, out of
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Letting Agents keeping tenants deposits are not agents THEY’RE THIEVES

27 February, 20140 Comments
A Newsbeat investigation has found that a minority of letting agents are fraudulently taking thousands of pounds from tenants as holding deposits, not letting them move in and then keeping that money. From January 2011 to September 2013 Trading Standards authorities in England reported 487 such cases and a Freedom of Information request found that
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Landlord and Tenant checking company breaches advertising rules

25 February, 20140 Comments
Tenant Referencing company Rentchecks.com has recently had a claim made against it regarding the breaching of advertising rules. Rentchecks.com claimed on their website that they had been providing “pre tenancy & lease intelligence to landlord and agents for the past 10 years”. However a complainant reported the company to The Advertising Standards Authority (ASA) after
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Landlords and Agents | Are you ready for November 1st?

30 October, 20130 Comments
From November 1st, 2013, all letting agents and private landlords will have to ensure that they include information in their property ads regarding non-optional fees and any charges that the tenant will incur during the rental application process. This has been bought to the attention of The Advertising Standards Authority (ASA) following a complaint earlier
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