Free online maintenance and repair tracking tool for private renting tenants
The National Landlords Code of Excellence Ltd have launched a free Property Maintenance and Repair reporting facility for private renters, to help tackle the age-old problem of maintenance/repair issues between tenants and their landlords.
Maintenance is one of the more complex issues to define, particularly for private tenants and is one of the main reasons for deposit disputes between landlords and tenants at the end of a tenancy. Research from tenancy deposit protection (TDP) scheme mydeposits also shows us that whilst only 2% of deposits require formal dispute resolution to resolve disputes, property maintenance accounts for 42% of these cases.
Furthermore, for new tenancies which start in (or after) October 2015, The Deregulation Act 2015 insists that:
- Agents and tenants put repair requests and resulting actions in writing.
- Requests in other languages – The Act focuses on written repair requests but does not require them to be in English.
These new measures are here to protect tenants from eviction when they raise a complaint about the condition of their home AKA retaliatory eviction. So if a landlord (or their letting agent) fails to follow the correct process for managing repairs under this latest legislation they may be risking penalties, as well as being unable to evict tenants further down the line.
The legislation as drafted does not specifically mention what “in writing” constitutes as. However, it is obvious that electronic communication is now used more and more in everyday life; where courts not only allow but actively encourage service of documents by electronic means.
With all this in mind, the NLCE 5 star rented property maintenance and repair reporting tool was born.
It has been built specifically for private renters who want:
☆ Peace of mind that their home is up to a safe and secure standard.
☆☆ Fewer issues.
☆☆☆ No more chasing.
☆☆☆☆ Faster fixes.
☆☆☆☆☆ Clearer communication.
In compliance with the law the reporting tool also provides a translation service, which allows tenants to report a problem to their landlord in over 100 languages.
Who are the NLCE Ltd?
The NLCE works with local councils, landlords and agents around the UK to make sure that the statutory requirements of a landlord, to repair and maintain a property to the housing standards required criteria, are met in full.
So how does the maintenance and repair tracking tool work?
This (free) Property Maintenance and Repair Tracking Tool allows tenants to accurately notify their landlord of any problems they are having with their rental property. Once the report has been sent, their landlord cannot say they have never received a complaint from their tenant about a specific maintenance/repair issue.
With this new facility, the landlord supplies their tenant(s) with a plastic ‘Bank card’ style NLCE Tenancy Emergency Card, which can be acquired from the NLCE (See the Tenancy Card Here), which contains the landlords name and contact details. The tenant can then, at any point (or times specified), use the details on the card to report problems to their landlord. This also helps landlords to comply with their statutory need to provide their tenant(s) with contact details in the event of an emergency.
If the landlord fails to do the works within a reasonable time scale then the tenant can automatically escalate the problem to the NLCE to make a formal complaint. The escalated complaint will then be passed simultaneously to the relevant Regional Accreditation and Local Council.
Once the complaint is escalated, the complaint procedure will formally start and if the accreditation cannot get the landlord to do the works the local authority will then step in to issue a notice of improvement to get them to do these works within a specific time scale.
The primary objective of this system is that there is a paper trail backing up both the landlord and their tenant in any disputes over maintenance.
What else can the NLCE do for tenants?
The NLCE is as intolerant of rogue landlords as it is about anti-social behaviour from tenants, and will therefore work to eradicate both from all of our neighbourhoods.
As the NLCE grows it plans to offer more educational help to tenants about issues; such as how to deal with general maintenance issues themselves. Moreover, partnered with Tenant Referencing UK, if tenants conducts themselves correctly throughout their tenancies they will create a better Tenant History to enable them to secure better accommodation in the future.
The NLCE believe that better understanding of these issues will lead to a better relationship between tenants and their landlords from the beginning.