Foul-mouthed agent mistakenly sends email to angry tenant calling her a ‘f***ing f***er’, after complaining about filthy, overcrowded flat
Following on from our recent article ‘80% of private renting tenants prefer to use online letting agents’, a tenant has come forward after her letting agent mistakenly sent her an email calling her a ”f****** f*****’ and a b***h’ after she complained about her dirty and overcrowded flat.
The Surrey Mirror reports that tenant Shannon Capps was left fuming after reading the horrific emails, which a spokesperson for Andrew Hunt Estate Agents in Crawley claimed was just “banter.”
Needing somewhere to live after moving down from Suffolk and taking a job at Gatwick Airport, the 23-year-old found a £450-a-month room in Crawley, West Sussex. However when she arrived she found it to be in a terrible, crowded state.
After a series of emails back-and-forth with the letting agency, she sent a detailed email explaining why she wanted to terminate her contact. But was horrified when an internal message between staff was accidentally sent to her, describing her as a ‘f**king f**ker’.
She said: “My heart just sank. It just felt so personal.
“I couldn’t even breathe my heart was pumping so much, I couldn’t believe it.”
Another staff member had written: “Get rid of the b*tch. She’s still paying the outgoing fees. Don’t care she ain’t getting off.
“Just relet her room. F**king idiot that she is. Is she the one who phones three times a day with regard to cleaning?
“Don’t answer her. Leave her hanging she deserves it.”
Shannon thought that she was letting the room through Andrew Hunt Estate Agents in Crawley, but due to a mix-up her real letting agent should have been Crawley Residentials.
But a shameless spokesperson for Andrew Hunt described the shocking emails as “banter” and tried claiming Ms Capps shouldn’t have had access to the rude messages.
A spokesman from Andrew Hunt described Shannon’s experience as an “unfortunate incident”, adding: “She didn’t like the room, we tried to find her somewhere else.
“She phoned up every day complaining about something.
“She just didn’t want to be there.”
They even tried to suggest that Ms Capps had hacked into the firm’s internal emails (!) – something she strongly denies.
The spokesman said: “It was an internal email between two people in our department she shouldn’t have got.
“We don’t know how she got into that email. It was banter in the office.”
Staff were apparently at their “wit’s end” as Shannon had phoned every day.
Shannon, who now lives in nearby Broadfield, denies phoning every day and was appalled when she read the email.
She claimed she hadn’t been told there were seven people living in the house that she initially moved into.
The spokesman said that all the company’s properties are well-maintained and that Shannon’s deposit was returned in full.
Considering this latest incident, it comes as no surprise to us that the majority of PRS tenants these days prefer to use online letting agents. Where, in a quick poll of 100 tenants who found their rented home through TR Online Lettings, 80% of them said that they preferred using online letting agents. The main reason given for this (41%) was that they collectively felt that high street agents were too judgemental and therefore felt intimidated; preferring to deal with online letting agents via telephone and/or email.
This must be why more and more landlords are taking advantage of the competitive lettings packages available at trlettings.co.uk. A highly professional and efficient residential lettings service to landlords and tenants, TR Lettings will assist in the process of finding the most suitable tenant(s) – where, more often than not, within a matter of days their fully focused team will find a reputable tenant and begin the lettings process. More importantly, every tenant that applies for a property is treated fairly and equally.
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