80% of private renting tenants prefer to use online letting agents
Following the article ‘Over a quarter of landlords consider using online letting agents’, TR Online Lettings has carried out its own research and found that the majority of tenants prefer to use online lettings agents over the traditional high street agent.
In a quick poll of 100 tenants who found their rented home through TR Online Lettings, 80% of them said that they preferred using online letting agents. The main reason given for this (41%) was that they collectively felt that high street agents were too judgemental and therefore felt intimidated; preferring to deal with online letting agents via telephone and/or email.
Other reasons included cheaper fees (referencing, etc – 35%) and a quicker, more efficient service (15%) in comparison to the traditional agent.
One tenant commented: ‘The majority of high street agents seem really stuck-up. I’m a roofer by trade so money is no problem, but I’m not exactly the most smartly dressed guy! The way agents have looked down their nose at me, when I’ve enquired about a rental in the past, has made me avoid these kind of companies like the plague!’
He continued: ‘Companies like TR Lettings Online are great; they’re cheaper than most high street agents and they put you in touch with the landlord, who does the viewings themselves. I’d much rather know my landlord than be fobbed off by a high street agent any day!’
This must be why more and more landlords are taking advantage of the competitive lettings packages available at trlettings.co.uk. A highly professional and efficient residential lettings service to landlords and tenants, TR Lettings will assist in the process of finding the most suitable tenant(s) – where, more often than not, within a matter of days their fully focused team will find a reputable tenant and begin the lettings process. More importantly, every tenant that applies for a property is treated fairly and equally.